• Your receipt — required. A photo or copy of your receipt or order confirmation. This is how we verify your warranty date, and claims can’t be processed without it.
• The completed claim form. If you fill it in on screen, remember to save the file before closing it — your answers aren’t saved automatically.
• A photo or short video of the issue — optional, but it speeds things up.

1. We review claims in the order received and verify your warranty date.

2. If approved, we email you an RMA number and return instructions.

3. You ship your unit to us using those instructions.

4. Once we receive and inspect it, we repair or replace it and ship it back.

Please don’t ship anything before you have an RMA number — returns without one can’t be tracked to your claim and may be refused.

Products bought from unauthorized sellers may be used, altered, counterfeit, or sourced outside our quality-control channels, and may not be eligible for warranty service. If you’re unsure whether a seller is authorized, email info@jrlusa.com before purchasing or filing a claim.

• The warranty covers manufacturing defects — motors, batteries, cords, switches, and internal components that fail under normal use.
• It doesn’t cover drops, liquid damage, normal wear on blades and guards, or units opened or repaired outside of JRL.
• You pay to ship your unit to us. We pay to ship it back.
• Purchases from unauthorized sellers may not be eligible.
• Lost your receipt? If you bought online, check your email for the order confirmation. If you bought in a store, the merchant can often reprint it.